jcollymore 2025년 10월 12일 오후 2시 59분
Question mark in a square symbol appearing instead of readable characters in Steam
Question mark in a square symbol appearing instead of readable characters in Steam

I just came back on to Steam on 10/11/2025 to try and play “Sid Meier’s Civilization VI” which I purchased a few years ago. However, when I logged into Steam, the fields for user name and password I typed show a question mark in a square instead of the actual characters I typed.

Although it still accepts what I typed and logs me in, most (if not all) of the text in many areas of the screen have the same “question mark in a square” character instead of legible characters. 

I am running on an M4 iMac, running MacOS 15.7.1 with 24 GB of RAM. My Mac’s “FontBook” appears to have all the fonts that were on the previous 2019 Intel Mac that I migrated from. I think Steam uses the “Arial” font and I still have that in the Font Book. My Steam Client appears to be up-to-date.

Has anyone else experienced this problem? Is there a fix?

I’d appreciate any useful suggestions. (Although I’m not sure if I’ll be able to read them. They may come out as question marks in a squares!)

Thanks for your help.
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ringlord111 2025년 10월 13일 오전 10시 42분 
I'm experiencing this in the Mac application. Seems fine on the website though.
Mordegax 2025년 10월 14일 오후 12시 20분 
I have the same problem on Mac. All text in the popups are just question marks in square rectangles.
ゆうれいZ 2025년 10월 16일 오전 3시 06분 
yep
Laewulf 2025년 10월 22일 오후 1시 31분 
Happens to me as well. Only the client application is affected. Started after updating to MacOS 26.
ribeyecut 2025년 10월 24일 오후 4시 27분 
I'm having this same problem, too, with the Steam application on a MacBook Pro running Sequoia 15.7.1. Didn't notice this problem until after a long absence from Steam and updating to the latest Steam client.
Doctor Dougal 2025년 10월 25일 오전 1시 57분 
Same problem here with Steam on Tahoe. I had used it fine a month ago before I updated, but now most, but not all, of the text is in the question-mark-in-box font. I tried uninstalling the app and re-installing it and that did not fix it.
76561199111203632 2025년 10월 29일 오전 1시 08분 
I have this issue aswel!
Vampire💤 2025년 10월 29일 오후 2시 05분 
:steamhappy:
BMaclBeezkOt 2025년 11월 3일 오전 7시 33분 
I had the same problem on Tahoe, and I found a way to fix it: in my case it was a problem of duplicated fonts (even if it didn't seem to cause any problem before the Tahoe update...). Here is how to do it:
- Open Font Book on Mac, go to All Fonts, click on a font and select all the fonts with cmd+A.
- Go to File > Validate selection, then look at the fonts with a yellow <!> symbol; often it means these fonts are duplicated (there is one version in your user library, and one in the system library). In my case, a lot of system fonts like Arial and Verdana were duplicated. To check if it's the case, deploy the arrow next to the name of the font and you will see if the problem is Duplicate fonts.
- Click on Files > Resolve duplicates, then do File > "Validate selection" once again to see if it resolved the issue. Spoiler alert: in my case it didn't! Still the same number of yellow symbols.
-> So I had to go to my user library (click on Finder icon, in the top menu click on "Go", then hold Alt and you will see "Library" appear); in the user library, go to the « Fonts » folder, and normally you will be able to spot the duplicated fonts quite easily: in my case, all the duplicated fonts had a black icon "exec" and no extension. Delete these fonts (but be sure to double check that the fonts you delete are indeed duplicates!)
- Then I opened Steam again and the text displayed correctly.
I think that the Arial duplicates were the problem here but I ended up suppressing all duplicated fonts to make sure. I hope this was helpful and that it will work for you too!
Parazite2852 2025년 11월 3일 오전 10시 03분 
good
AngelOfToast 2025년 11월 3일 오후 8시 36분 
I am seeing this also (on two different Macs), and removing the duplicated fonts in the user library solved it! Thanks! (Just in case, I stashed them in another folder rather than completely deleting them...)
DaiganSF 2025년 11월 24일 오후 7시 13분 
I am having the exact same issue on My iMac running Apple M1 using Tahoe 26.1 I have resolved duplicates on my fontbook, but that didn't help..
ribeyecut 2025년 11월 27일 오후 5시 49분 
BMaclBeezkOt 님이 먼저 게시:
I had the same problem on Tahoe, and I found a way to fix it: in my case it was a problem of duplicated fonts (even if it didn't seem to cause any problem before the Tahoe update...). Here is how to do it:
- Open Font Book on Mac, go to All Fonts, click on a font and select all the fonts with cmd+A.
- Go to File > Validate selection, then look at the fonts with a yellow <!> symbol; often it means these fonts are duplicated (there is one version in your user library, and one in the system library). In my case, a lot of system fonts like Arial and Verdana were duplicated. To check if it's the case, deploy the arrow next to the name of the font and you will see if the problem is Duplicate fonts.
- Click on Files > Resolve duplicates, then do File > "Validate selection" once again to see if it resolved the issue. Spoiler alert: in my case it didn't! Still the same number of yellow symbols.
-> So I had to go to my user library (click on Finder icon, in the top menu click on "Go", then hold Alt and you will see "Library" appear); in the user library, go to the « Fonts » folder, and normally you will be able to spot the duplicated fonts quite easily: in my case, all the duplicated fonts had a black icon "exec" and no extension. Delete these fonts (but be sure to double check that the fonts you delete are indeed duplicates!)
- Then I opened Steam again and the text displayed correctly.
I think that the Arial duplicates were the problem here but I ended up suppressing all duplicated fonts to make sure. I hope this was helpful and that it will work for you too!

Followed your instructions and finally got Steam working again, thank you!

(1) In my case, when I opened Font Book and did a search for duplicates, I would select the option to resolve duplicates automatically. But I would get the pop-up warning "Cannot remove font." I noticed, though, that fonts were showing up in my Trash so I don't know what that warning was about.

(2) I ended up going into the Fonts folder in my system library AND the Fonts folder in my user library. From the validation process in step 1, I looked for duplicate fonts in the two folders. The duplicates usually had the same Date Modified (and were the same Size). If they matched, I would move the font in the user folder to the Trash. If a font in the system folder was older than the one in the user font folder, I would copy and paste the more recent font file to the system folder but keep it in my user font folder.

(3) Relaunched Steam and can now see words instead of squares with questions marks! I have not emptied my Trash yet. I'll make sure everything seems to be working properly before I do so.

Edit to add that I referred to this thread to confirm what I was doing was legit: https://discussions.apple.com/thread/342355?sortBy=rank.
ribeyecut 님이 마지막으로 수정; 2025년 11월 27일 오후 5시 51분
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