Cannot get Steam app on iPhone to access camera (for QR verification)

All Discussions > Steam Forums > Help and Tips > Topic Details

summit_fever 18 Aug @ 5:41am

To use the steam authenticator requires my iPhone 16 to read the QR code, but the steam app has no access to the camera.

Going into settings the camera option is not listed (it is on old YouTube videos so something has changed)

Has anyone managed a work-around?

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Showing 1-15 of 16 comments

GelbieHD 18 Aug @ 6:02am

https://discussions.apple.com/thread/256116557?sortBy=rank

Check this out

summit_fever 18 Aug @ 6:31am

Originally posted by GelbieHD:
https://discussions.apple.com/thread/256116557?sortBy=rank

Check this out

Thank you but it says to go onto the profile settings and change avatar, but I cannot seem to be able to find that either.

GelbieHD 18 Aug @ 10:47am

No problem, press on your icon (the question mark) in top right. Check in multiple tabs if you can’t find it.

Press „View profile“ and then „Edit profile“
After this, you need to press „avatar“, and then upload avatar.

After you’ve done that, press „Take photo“ and allow it.

Restart the app, and check if it worked.

If it didn’t work, check your app settings, in the settings app, if you’ve allowed steam camera access.

petestrash 23 Aug @ 7:19pm

Originally posted by GelbieHD:
No problem, press on your icon (the question mark) in top right. Check in multiple tabs if you can’t find it.

Press „View profile“ and then „Edit profile“
After this, you need to press „avatar“, and then upload avatar.

After you’ve done that, press „Take photo“ and allow it.

Restart the app, and check if it worked.

If it didn’t work, check your app settings, in the settings app, if you’ve allowed steam camera access.

Thanks. This worked for me.

dibs 26 Sep @ 2:47am

This is a ridiculous bug for a major publisher.

depende3K 27 Sep @ 5:06am

Originally posted by GelbieHD:
No problem, press on your icon (the question mark) in top right. Check in multiple tabs if you can’t find it.

Press „View profile“ and then „Edit profile“
After this, you need to press „avatar“, and then upload avatar.

After you’ve done that, press „Take photo“ and allow it.

Restart the app, and check if it worked.

If it didn’t work, check your app settings, in the settings app, if you’ve allowed steam camera access.

The solutions is nuts, but worked just fine. Thanks!

Last edited by depende3K; 27 Sep @ 5:08am

Jim 14 Oct @ 6:22pm

Eu tive esse problema vá até editar perfil no Steam, tente adicionar uma foto, aí o app vai pedir acesso a câmera e volta a funcionar

ZachMedic 31 Oct @ 5:35pm

Originally posted by GelbieHD:
https://discussions.apple.com/thread/256116557?sortBy=rank

Check this out

holysht this fix worked. thank you!

nomoresecrets 2 Nov @ 2:25am

Originally posted by GelbieHD:
No problem, press on your icon (the question mark) in top right. Check in multiple tabs if you can’t find it.

Press „View profile“ and then „Edit profile“
After this, you need to press „avatar“, and then upload avatar.

After you’ve done that, press „Take photo“ and allow it.

Restart the app, and check if it worked.

If it didn’t work, check your app settings, in the settings app, if you’ve allowed steam camera access.

This works on Android too!

It's a Frank 11 Nov @ 6:21am

Go to your profile and change avatar using camera then go back to the authenticator. thank me later

#10

Sloniel 15 Nov @ 11:41am

Omg thanks. It helped

#11

Lord McGuffin 16 Nov @ 9:13am

I did that, the first time it showed me my camera so I could take a picture. Didn't fix anything. When I try switching avatars again, it only shows me my photos, doesn't let me just take one. And SteamGuard still says "This app needs access to the camera...". Settings do give it access... This is one of the worst apps I've ever seen...

#12

Ground Control 17 Nov @ 8:17am

Yep, my avatar is clearly changed and I can’t log into embark because of it. Tbf, Apple is only the second largest company on earth by market cap, so why would they support iOS?

#13

[CK] Alex the Emperor Penguin 10 Dec @ 10:25pm

Originally posted by GelbieHD:
No problem, press on your icon (the question mark) in top right. Check in multiple tabs if you can’t find it.

Press „View profile“ and then „Edit profile“
After this, you need to press „avatar“, and then upload avatar.

After you’ve done that, press „Take photo“ and allow it.

Restart the app, and check if it worked.

If it didn’t work, check your app settings, in the settings app, if you’ve allowed steam camera access.

Thank you after over a year of reinstalling and removing and adding permissions. This has worked.

#14

FETTY 21 hours ago

Originally posted by GelbieHD:
No problem, press on your icon (the question mark) in top right. Check in multiple tabs if you can’t find it.

Press „View profile“ and then „Edit profile“
After this, you need to press „avatar“, and then upload avatar.

After you’ve done that, press „Take photo“ and allow it.

Restart the app, and check if it worked.

If it didn’t work, check your app settings, in the settings app, if you’ve allowed steam camera access.

Worked for me my iPhone 16max

#15

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All Discussions > Steam Forums > Help and Tips > Topic Details

Date Posted: 18 Aug @ 5:41am

Posts: 16

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