Sounds like you're locked out. This isn't Steam Support btw, the community can't help you. You need to contact Steam Support, by clicking "SUPPORT" at the top of the page.

Oprindeligt skrevet af asarokk:

Sounds like you're locked out. This isn't Steam Support btw, the community can't help you. You need to contact Steam Support, by clicking "SUPPORT" at the top of the page.

Or for those challenged enough that can't find it inside the "Help" menu on top, there's always the direct link for the Steam's "Support".
The next time perhaps bookmarking it might be of better use than this sour ranting excuse of a thread.

ok, sry for bothering, thank you for helping!!!

You're welcome, hope it all works out alright.

Oprindeligt skrevet af asarokk:

You're welcome, hope it all works out alright.

i wrote to them, waiting for an answer!...i was pretty toxic on that account, so i can't argue with what was said above, got that account since 2013, but i was mad when my account was hacked and i could not get my immortals back since all the trades were shown!!!...it was the second time, first hack around 2015 something like that, and they got my items back...!!! That resembles the evolution of game scams and how the old system was better without steam guard and all new security garbage...nowadays you just give money and that's it, if you get scammed tough luck...
Thank you once again for taking time!!! respect

Have you tried this guide to recover your account?

https://steamcommunity.com/sharedfiles/filedetails/?id=3456188107

Let help you here so you're more inform.

If you LEAVE Steam guard app enable on your account, you will be required to keeping the app on your mobile device to get access to the app to approve the login, or to display 2FA code to you. So if you forget to remove this, and deleted the app, or lost/sold your device with the app, that be why it's asking for confirm login via app, or 2FA code, because you didn't switch it back to STANDARD Steam guard which is EMAIL 2FA. The ONLY way to removing Steam guard app is either use RECOVERY code that app provided that why gave you RED banner with WORDS WRITE IT DOWN as it wasn't joking as that point of recovery incase you screw up, or you have to contact Steam support suing help page for can't login, YOU choose NO to all options, no to email, no to phone number, you be at the form to fill out, and explain your issue, and they ask for PROOF of ownership, which afterward they remove Steam guard app off the account once verify.

Now for getting HACKED it's actually HIJACKED, this can happen in few ways.
A) You login via scam site pretenting to be steam.
- Hi please vote for my team *gives you link*
- Hi you won prize, or I invited you to play test / beta, or I gifted you something. *gives you a link*
- You have pending ban, need contact admin, or whatever story may be, try using scary looking fake screenshot / gif / videos to try trick you. *gives you a link*
- Got email from scammer alter email address look close like steam, or if you're using Microsoft Outlook therea a problem scammers can alter it to look like Steam email address.

- There issue with emails, and Discord where they can MASK the URL displayed to you in message but redirects you to somewhere else such as their scam site.

B) You're downloading ARRR stuff, or random things from people, or so on, that happen to have a virus that steals your login token, and much more on your system, such as banking, credit card, emails, list goes on.

- You may get message via Email, or even on discord for example someone trying send you files, saying try my demo, or try this app, and so on.

C) You're sharing your account which they may fall for A) or B) themselves which why you could've been in this mess.

Oprindeligt skrevet af Milsugio @ .!.:

Oprindeligt skrevet af asarokk:

You're welcome, hope it all works out alright.

i wrote to them, waiting for an answer!...i was pretty toxic on that account, so i can't argue with what was said above, got that account since 2013, but i was mad when my account was hacked and i could not get my immortals back since all the trades were shown!!!...it was the second time, first hack around 2015 something like that, and they got my items back...!!! That resembles the evolution of game scams and how the old system was better without steam guard and all new security garbage...nowadays you just give money and that's it, if you get scammed tough luck...
Thank you once again for taking time!!! respect

What do you mean GOT? You mean you MADE it yourself, or GOT it from someone? There big differences importance, because if you GOT it from someone, that person MAY be able to RECOVER the account from you at any point & time claiming proof of ownership such as OG email, keys used in the past, credit card used, and so on hence why it's a big difference.

To be real, it was a steam page on steam app, that wanted me to try a shooter and leave a review for the game, something like that...And yes, that was my main from start back in 2013, many years, many friends...anyway...It's not ok with all you wrote above that you can't trade or gift or market arcanas, but they can be stole that easy...with even the trace of changing owners, as a selling and rulling part of Steam, that they say they can't do nothing about them!?????.........teach me how is that possible????????? an yes, i have my number and e-mail and get codes, but steam send me to remove steam guard on e-mail response, not to reset my password....!???

they even said they reset my steam guard and all, but the items arcanas tough luck...even i can see the accounts where they were traded, moved...from my account to who's account...i want to learn how??? since arcanas can't be tradable or marketable? teach me...
Or maybe that's the reason i can't get my reset password back...????
For me it's beyond belief...to see the thief, see where they moved your arcana, and as a such security full platform as Steam to have no way to get them back!? even responded to full codes on sms and e-mails teach me how to do that please!!!

Oprindeligt skrevet af Milsugio @ .!.:

To be real, it was a steam page on steam app, that wanted me to try a shooter and leave a review for the game, something like that...And yes, that was my main from start back in 2013, many years, many friends...anyway...It's not ok with all you wrote above that you can't trade or gift or market arcanas, but they can be stole that easy...with even the trace of changing owners, as a selling and rulling part of Steam, that they say they can't do nothing about them!?????.........teach me how is that possible????????? an yes, i have my number and e-mail and get codes, but steam send me to remove steam guard on e-mail response, not to reset my password....!???

Steam app doesn't have ads like you see in mobile apps, nor does it asks you do anything beyond just setting up steam guard app, or confirming login, trades/market place listing, or API confirm that it.

So no idea where getting this app wanted you to try shoorter, and leaving review from.

Yes steam doesn't allow people to be selling, renting, or sharing account as it's in their TOS, and they have the right to take action if they wanted to such as locking the account, or even termination.

And yes if auto system telling you to use recovery code remove steam guard app off account, that what you do, and if you happen to NOT save that code for some reason, that why you CONTACT support themselves.

Again I explain if don't have recovery code to removing steam guard app off your account.
1. Go to steam on a browser while not login via broswer this can be done via Google Chome, Firefox, or etc...

2, On Steam login page, choose HELP can't sign in, and when search for your account, choose I deleted or lost my Steam Guard Mobile Authenticator, then click NO to all questions, just do it, you have a form to fill out, which you explain the issue, and they ask for proof of ownership.

3. Once get account back, you can login as normal, unless they reset your password, sending you email which you have to make new password.

Hope this is help.

Oprindeligt skrevet af Milsugio @ .!.:

they even said they reset my steam guard and all, but the items arcanas tough luck...even i can see the accounts where they were traded, moved...from my account to who's account...i want to learn how??? since arcanas can't be tradable or marketable? teach me...
Or maybe that's the reason i can't get my reset password back...????
For me it's beyond belief...to see the thief, see where they moved your arcana, and as a such security full platform as Steam to have no way to get them back!? even responded to full codes on sms and e-mails teach me how to do that please!!!

Steam has no control what happens for 3rd party games, nor will they get involved. And they're not willing to do anything about trading, or market listing on steam because of amount of fruad that happen years ago which why they stop returning items, so it user responsibility to keeping their account safe, and not to hand out to others.

As of recently months ago, Steam added safety net which ATM for CS2 game when you trade items, you have 7 DAYS on the dot of time of second you traded, issue trade revoke which returns your itesm, but you be trade, and market restricted for a month if I remember correctly. Again this has nothing to do with 3rd party games, and Steam support isn't going to help with them.

Oprindeligt skrevet af Milsugio @ .!.:

I'm trying to recover an account password but steam asks me for e-mail and i even recieve sms code, but at the moment when i acces the link in my e-mail to recover password, steam sends me to delete my steam guard authenticator, but i'm not even logged in that app anymore...Is it possible to fix this loop to just easy reset my password...? Thank you!

install steam guard again, disable it, enable steam guard through e-mail or sms only, not the app